batotwo Privacy Policy
When you create an account on batotwo and fund it via DANA or e-wallet, we collect data about you—your name, contact details, and payment information. This page describes what data we collect when you use batotwo, how we use it, and how we keep that data protected. Our commitment is transparency: you will understand exactly what we hold about you and why.
We collect personal information only when necessary to operate the platform, verify your account, process your deposits and withdrawals, settle your bets, and provide customer support. We do not sell your data to third parties, and we do not use your information to advertise products unrelated to batotwo. Every piece of data is held securely and processed only by staff and systems that need it to serve you.
This policy applies to all users who access batotwo from supported jurisdictions where our services are legally available. If you have questions about how we handle your data, our support team can explain specific practices in more detail via live chat, email, or in-app messaging.
What Data We Collect on batotwo
We collect several categories of information when you use batotwo. Account information includes your full legal name, date of birth, email address, phone number, and national ID number. We require these details during signup and verify them against official records to comply with anti-money-laundering regulations. Payment information includes your bank account details (BCA, e-wallet, mobile banking, local payment) or e-wallet identifiers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) along with transaction history. We keep this information to process deposits and withdrawals securely.
We also collect betting activity data—the matches you bet on (Liga 1, Piala AFF, Champions League), the games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), the amounts you stake, and the outcomes. This data helps us settle bets accurately and detect suspicious patterns that might indicate fraud or system manipulation. Technical information includes your device type, browser, IP address, and access times. We use this to prevent unauthorised access, investigate security incidents, and optimise platform performance.
When you interact with batotwo, we record customer support conversations—chat transcripts, email exchanges, and in-app messages. We keep these records to resolve disputes, improve support quality, and train our multilingual team. We also use cookies and similar tracking technologies on batotwo to remember your login state, store your language preference, and measure which pages users visit most frequently. Most cookies are session-based (deleted when you close your browser), but some persist for longer to improve your experience on return visits.
We collect data sparingly and use it only for purposes that keep batotwo secure, fair, and functional.
How We Use Your Data on batotwo
Your account information is used to verify your identity (KYC process), prevent duplicate accounts, and comply with anti-money-laundering regulations. Your payment information is used solely to process deposits and withdrawals to and from your chosen method. We do not use your payment details for any other purpose—we never charge your account without explicit authorisation, and we never share your account details with unrelated third parties.
Your betting activity data is used to settle bets according to official league records, detect fraud, and generate your account history. If you request a download of your data—a full record of your bets, deposits, withdrawals, and support interactions—we provide this in a standard format within 7 working days. Your technical data is used to diagnose platform issues, prevent attacks, and enforce our terms of use.
Data Protection and Your Rights on batotwo
We protect your data using encryption, secure servers, and restricted access controls. Your password is hashed (not stored in plain text), your payment details are transmitted via secure channels, and your account history is backed up daily. Our data centres may sit outside Indonesia—in Singapore, Australia, or other regions—because we use global infrastructure providers for reliability and speed. This means your data may be processed in jurisdictions with different privacy laws. However, we impose the same security standards everywhere batotwo operates.
Our payment processors (the banks and e-wallet platforms that handle DANA, e-wallet, and mobile banking transfers) are third parties that also receive your data. We share only the information necessary for them to complete your transaction—your name, account details, and transaction amount. We do not control how these third parties use or store your data, but we use only processors that meet strict security standards.
You have the right to request access to your personal data, correct errors, delete your account and associated data, export your data in a portable format, or object to certain uses of your information. To exercise any of these rights, contact batotwo's privacy team via support channels. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions have these rights under applicable Indonesian law. If we deny a request, we explain our reasoning; if you disagree, you may escalate the matter to our designated data protection contact.
Cookies and Tracking on batotwo
We use cookies to store your login session, remember your language preference, and measure page traffic. Most cookies are set by batotwo itself; some may be set by analytics services we use to understand how batotwo is used (page popularity, typical user journeys). These analytics cookies do not identify you personally—they track aggregate patterns. You can disable cookies in your browser settings, but some batotwo features (like staying logged in) may not work properly without them.
We do not use advertising cookies—we do not track you across other websites for retargeting or personalised advertising. If you see batotwo ads elsewhere on the internet, they are generic ads to all users, not personalised to your browsing history.
Contact and Data Requests on batotwo
If you have privacy concerns, wish to request your data, or want to exercise your rights, contact us via our support team. Our multilingual team responds to privacy requests within 14 days. For complex requests (like exporting your full account data), we may ask follow-up questions to verify your identity. You may also contact our designated privacy officer directly if our support team cannot resolve your concern.
We update this privacy policy periodically as our practices evolve. If we make material changes—such as using your data for new purposes or sharing it with new third parties—we notify you via email and in-app alert. Continued use of batotwo after a change means you accept the updated policy. If you do not agree with an update, you may close your account and request a withdrawal of your balance anytime. Our services are available only where local law permits; your jurisdiction's privacy law may grant you additional rights beyond those listed here.